Enabling Customers to achieve their highest level of success
The Carter CX Team Welcomes You
Enabling every customer and team member to reach their highest level of success is Carter’s mission statement. The CX Team [Bryan Gregory] puts those words into actions as we focus on building, strengthening, and maintaining positive, productive, and supportive relationships with our customers and team members to ensure Carter’s continued success through customer and employee loyalty. Our diverse team interacts with our customers (and team members) in every step of their journey as they partner with Carter. Connecting with Carter Machinery is the main focus of our Digital Communications [Kristen Falls] team who ensure that both external and internal communication is flawless, allowing business and individual needs to be addressed timely and efficiently. From the moment a customer drives onto a Carter property or enters a Carter facility, our Retail Team [Amanda Davis & Zach Truman] is there to meet the customer’s needs in real-time. Advocating for our customers and team members is the primary focus of our Customer Experience (CX) and Employee Experience (EX) [Camille Soukup] team which is dedicated to helping Carter grow and evolve as dictated from the feedback we receive from our customers (VOC) and team members (VOE). Giving customers and team members alike the resources and support they need to be successful is our team’s mission. Now…let’s get to work!
Bryan Gregory (Customer Experience Director), Camille Soukup (Senior Customer and Employee Experience Specialist) Kristen Falls (Digital Communications Lead) Amanda Davis (Retail Experience Specialist) Zach Truman (Retail Merchandise Administrator)
CX ACADEMY
With the Carter CX Academy, you’ll take your customer service skills – and our company’s results – to the next level!
RESOURCES
We empower our employees with resources and training to enhance customer experience, ensuring exceptional service and support.
WHAT IS CX
Customer Experience is defined as how our customers perceive their interaction with Carter Machinery related to all touchpoints throughout their journey.
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Living the Carter Way
“Ultimately, customer experience goes back to The Carter Way. It’s about Who We Are (Our Values) and Why We Do It (Our Purpose). We enable EVERY TEAM MEMBER AND EVERY CUSTOMER to achieve their highest level of success. If we are living The Carter Way each and every day our customer’s experience with Carter will be top-notch, the best by any measure.”
Drew Parker | Chief Executive Officer
CX ACADEMY
Our goal as a Carter team member is to help our customers and fellow team members achieve their highest level of success.
