Enabling Customers to achieve their highest level of success
The Carter CX Team Welcomes You
2024 looks to be an exciting year for Carter Team Members and our customers! Together, Team Carter has improved the customer experience and subsequent NLS score to 4th best of 35 North American dealers over the past 2 years! This accomplishment, by our frontline Team, is a first in the 25 years of NLS measurement, and fuels the customer loyalty we pursue in every customer interaction!
CARTER
CX ACADEMY
With the Carter CX Academy, you’ll take your customer service skills – and our company’s results – to the next level!
THE CUSTOMER JOURNEY
Our customer’s journey is every single interaction and moment of discovery over the life of that customer with Carter Machinery.
EMPLOYEE
RESOURCES
We empower our employees with resources and training to enhance customer experience, ensuring exceptional service and support.
Living the Carter Way
“Ultimately, customer experience goes back to The Carter Way. It’s about Who We Are (Our Values) and Why We Do It (Our Purpose). We enable EVERY TEAM MEMBER AND EVERY CUSTOMER to achieve their highest level of success. If we are living The Carter Way each and every day our customer’s experience with Carter will be top-notch, the best by any measure.”
Drew Parker | Chief Executive Officer
CARTER RETAIL
Our goal for The Carter Retail Store is simple: enhance our customers’ experience…
