RESOURCES
RESOURCES
YOU CAN USE
Looking for a fun, unique way to incorporate CX or EX into your meeting or day-to-day workflow? Designed for both new and experienced employees, these tools help drive excellence in every customer interaction.
CHANNEL 1
The Caterpillar Channel1 Video Platform is a proven vehicle for sharing educational and awareness media to both Caterpillar personnel and Cat dealers.
MICRO-MODULES
Whether they are new to you, or you’ve been doing them daily for a long time, there’s helpful information within these 8-10 minute micro-learning modules…and they are mobile-enabled, so you can have this game-changing information on the fly as you lead your GEMBA Walks!
HOW-TO & QUICK HELP GUIDES
Get all the instructions you need to set up your voice mail, email signature, hosting via your personal WebEx platform, and other everyday business tools
CX-ON DEMAND VIDEO LIBRARY
Our video library is a great resource for showcasing the various ways Carter serves as a partner to our customers and how we enable our customers to reach their highest level of success through the services we provide and the team that provides them.
Rental Testimonial – Pat Dixon
Rental Testimonial – Kenny Boyd
Rental Testimonial – Jesse Thompson
Rental Testimonial – Brandon Patterson
Carter Machinery – I Am A Builder
Carter Recon Shop
Carter Machinery: Careers for Veterans
Carter Hydraulic Repair Services
Why become a Carter Technician
Cat® Your Work Matters Mike Rowe
This Is Us – This is Carter Machinery
What Makes a Customer Experience Memorable?
Business is Human
CX Common Sense
Relationship vs Transaction
Generation CX
VIDEO CATEGORIES
Click the buttons below to quickly sort videos based on content.
carter TRAINING
Carter Machinery has exciting training opportunities for all of our customers through our training platform, CarterU.
